At Accountune, we strive to ensure our customers are fully satisfied with our accounting software. However, we understand that sometimes things may not work out as expected. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our platform.

Monthly Subscriptions

• Refunds are not provided for monthly subscription payments once they are processed.
• To avoid being charged for the next month, you must cancel your subscription before the renewal date.

Annual Subscriptions

• Full refunds may be requested within 3 days of the initial purchase.
• After 3 days, refunds are not available for annual plans, but you may continue to use the software until the subscription period ends.

Eligible Refund Conditions

You may be eligible for a refund under the following conditions:

• When upgrading your subscription—such as adding users, purchasing credits, or acquiring other add-ons—refund eligibility is determined based on the original purchase date, not the upgrade date. To be eligible for a refund, you must cancel your subscription within 3 days of the original purchase date
• You were charged after cancelling your subscription.
• You were charged more than once for the same subscription.
• There was a technical issue with the software that could not be resolved by our support team within a reasonable time frame.

Please note: Refunds will not be granted for:

• Change of mind or accidental purchases.
• Failure to use the software.
• Compatibility issues that were not discussed with our support team.

How to Request a Refund

To request a refund, please contact our support team at [Info@accountune.com] within the eligible timeframe. Include:

• Your full name and Registered Mobile Number
• Subscription ID or invoice number.
• Reason for the refund request.

We aim to respond to all refund requests within 5 business days.

Payment Method and Processing Time

• Approved refunds will be processed back to the original payment method.
• Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

Third-Party Payments

If you subscribed to Accountune through a third-party platform (such as the Apple App Store, Google Play, or a reseller), you must contact them directly for refunds. We do not manage third-party billing systems.

Account Termination or Violation

No refunds will be issued for accounts that are terminated due to violation of our [Terms of Service] or other policies.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Need Help?

If you have any questions or concerns regarding your subscription or this Refund Policy, please contact us at:

Email: Info@accountune.com
Phone: +918824233917
Support Hours: Monday – Saturday, 9 AM – 6 PM (IST)